General Terms and Conditions of Service

1. Introduction

THE FOLLOWING TERMS GOVERN OUR AGREEMENT TO PROVIDE SERVICES TO YOU AS THE CUSTOMER. IT IS IMPORTANT THAT YOU READ THESE CAREFULLY AND IN FULL BEFORE ORDERING ANY SERVICES FROM TORTOISE HOST LTD.

IF YOU DO NOT AGREE TO THESE TERMS AND CONDITIONS, YOU WILL NOT BE ABLE TO ORDER ANY SERVICES FROM TORTOISE HOST LTD.

BY NATURE OF HAVING AN ACCOUNT WITH TORTOISE HOST LTD, YOU AGREE TO BE BOUND BY THE FOLLOWING TERMS AND CONDITIONS.

General Terms and Conditions

These General Terms & Conditions together with any Specific Terms and Conditions for your Services, the Privacy Notice, the Data Processing Agreement, and the Acceptable Use Policy form the Agreement between You and Us. If any of these General Terms & Conditions are inconsistent with any Specific Terms and Conditions for your Services, then the Specific Terms & Conditions shall prevail.

By signing up for the Services, you warrant that you are capable of entering into a binding contract; or are acting with the express permission of a person or organization and using the payment details of that person and that they also agree to be bound by the terms of this Agreement. You also agree to comply and adhere to any and all applicable laws and regulations in relation to this Agreement.

TORTOISE HOST LTD reserves the right to amend, modify or alter any of these Terms and Conditions without your prior consent.

Age Condition

You certify that by purchasing any of our products from this website that you are 18 years or older.

Definitions

"Acceptable Use Policy" means the policy which forms part of this Agreement and sets out the remit for your use of the Services.

"Agreement" means any agreement to which these General Terms & Conditions together with any Specific Terms and Conditions for your Services and the Acceptable Use Policy are incorporated.

"Designated Agent" shall mean an individual or entity that the Prior Registrant or New Registrant explicitly authorizes to approve a Change of Registrant on its behalf.

"Material Change" means a non-typographical correction. The following will be considered Material Changes:

• A change to the domain name owner’s name or organization that does not appear to be merely a typographical correction;
• Any change to the domain name owner’s name or organization that is accompanied by a change of address or phone number;
• Any change to the domain name owner’s email address.

"Order" means a request made by you for Services to be supplied pursuant to the terms of this Agreement.

"Services" means the services and/or products to be provided to you by Tortoise Host Ltd.

"Us" means Tortoise Host Ltd, a company registered in United Kingdom with our registered office.

"You" means the person or company who purchases services from Tortoise Host Ltd.

2. Commencement of this Agreement

2.1 This Agreement will only commence when we provide you with written confirmation that your Order has been accepted.

2.2 The information that you provide to us must be complete, accurate, and up to date at all times. We reserve the right to suspend access to your account and Services if we believe any information you have supplied to us is inaccurate.

3. Supply of Services

3.1 We agree to supply the Services to you in accordance with the terms set out in this Agreement.

3.2 We will use reasonable endeavours to supply the Services to you as soon as it is reasonably practicable, and in the event that we become aware of any reason for delay, we shall notify you.

4. Duration and Renewal of Services

4.1 Unless otherwise specified, Services are provided for a minimum contract term of 12 months and unless cancelled in accordance with Clause 5 below will automatically be renewed for further periods.

4.2 In the event a FREE domain (subject to availability) is included with the purchase of a new package with a 12 month minimum term contract, you must add the domain to your basket before purchase. This free domain offer applies only to the contract term of the initial purchase. After the contract term of the initial purchase, domains purchased through this offer will renew at the regular price.

5. Cancellation

5.1 You are entitled to cancel the Services by contacting us no less than 1 working day prior to the renewal date for your Services.

5.2 You may cancel your contract with us either by telephone or through your Control Panel. Once we accept your cancellation request, you will be provided with written confirmation of cancellation. Cancellation requests will not be deemed to have been received and accepted until we have issued our written confirmation to you.

6. Registration of Domain Name(s)

6.1 We do not accept responsibility nor do we make any warranty that the domain name(s) requested by you will be accepted for registration in the register of the Naming Organisation nor will we be liable for any incidental costs you incurred if the application for Registration is unsuccessful.

6.2 Upon successful Registration we will manage your domain name(s) for the Initial Registration Period and for such time as it remains registered to you subject to such rules of the applicable Registry in force from time to time.

7. Premium Services

7.1 The Premium Services can only be used in connection with Tortoise Host products.

7.2 The Premium Services can only be used by and discussed with account owners and persons with authority on the account.

8. Refunds

8.1 All fees are payable in advance and are non-refundable.

8.2 If we choose to cancel the Services we provide to you for any reason other than a breach of the terms of this Agreement by you, we will refund you on a pro-rata basis.